Steps to Integrate Zoho Desk with AlarmsOne - Outbound Integration:

To integrate Zoho Desk with AlarmsOne to post alarms as support tickets, follow the steps below.

Video: Integrating Zoho Desk with AlarmsOne.

Steps to be followed in AlarmsOne:

1. Click on Applications icon in the left panel.

2. Click on Add Application. Here, select OutBound tab and click on Zoho Desk.

3. Fill in the Application Label (e.g. Zoho-desk).

4. Log in to Zoho Desk. Goto the following link in your browser to find the API key.

https://accounts.zoho.com/apiauthtoken/create?SCOPE=ZohoSupport/supportapi,ZohoSearch/SearchAPI

5. Copy and paste the API key.

6. Select the Organisation, Department and Contact.

7. Click Add, to save the configuration.