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Not Receiving Call/SMS Notifications? Troubleshoot now.

 

If you are not receiving call/SMS notifications in your mobile, it could be due to the following.

 

 

1. Your mobile number is not verified yet.

 

  • To verify your mobile number, go to Settings > My Profile and click Edit.
  • You can see if your mobile number is verified or not.
  • If it is not verified, click Verify Mobile Number.
  • Enter the OTP sent to your number and click Verify.

 

2. You haven't selected the notification channels (sms/call/email) for a specific user for a particular application.

 

 

3. You haven't associated the Contact and the Application in your notification profile.

 

  • Follow these steps to learn how to associate Contacts and Applications, and start receiving notifications based on the escalation policies.

If you still don't receive notifications, please write to us as support@alarmsone.com