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ManageEngine SupportCenter Plus | Steps to Integrate

 

To integrate ManageEngine SupportCenter Plus with AlarmsOne for posting Alarms as service tickets, follow the  steps below.

 

 

Steps to be followed:

 

1. Log into your AlarmsOne account. Click on Applications icon in the left panel.

 

2. Click Agents and then click Add Agent(+) to download the agent (or) poller.

 

3. Once download is complete, install the agent on the machine from where it can reach  ManageEngine SupportCenter Plus.

 

4. Once the poller is installed and registered with AlarmsOne, click on Applications icon. Select Add Application available at the left panel and navigate to OutBound tab and select ManageEngine SupportCenter Plus.
 
5. Select the registered agent which could reach ManageEngine SupportCenter Plus.
 
6. Input all the details specific to ManageEngine SupportCenter Plus [Host, Web Server Protocol(HTTPS  or HTTP), Port, Application Label(SCP), Technician API Key].
 
7. For Technician key, login to ManageEngine SupportCenter Plus. Click Admin -> Business Unit Settings -> User and Related Settings -> Support Reps -> Add New Support Rep. Create a New Support Rep for AlarmsOne and enable User Login and generate API Key or edit already available Support Rep and generate API Key. 
 
8. Copy and paste this Key and click Add to add the Application to AlarmsOne.
 

Now, you can share the alarms in AlarmsOne as support ticket in ManageEngine SupportCenter Plus.