Steps to integrate SDP MSP with AlarmsOne:
To integrate ManageEngine ServiceDesk Plus MSP with AlarmsOne, follow the steps below.
Steps to be followed in AlarmsOne:
1. Sign up for AlarmsOne service and log into your account. Click on Applications icon in the left panel.
2. Click Agents and then click Add Agent(+) to download the agent (or) poller.
3. Once download is complete, install the agent on the machine from where it can reach ManageEngine Service Desk.
4. Once the poller is installed and registered with AlarmsOne, click on Applications icon. Select Add Application available at the left panel and navigate to OutBound tab and select ManageEngine ServiceDesk Plus MSP.
5. Select the registered agent which could reach SDP MSP.
6. Input all the details specific to ManageEngine ServiceDesk Plus MSP [Host, Web Server Protocol(HTTPS or HTTP), Port, Application Label(SDP MSP), Technician Key].
7. For Technician key or API key, login to ManageEngine ServiceDesk Plus MSP. Click Admin -> Users -> Technicians. Create a New Technician for AlarmsOne and enable User Login and generate API Key or edit already available technician and generate API Key.
8. Click Add to add the Application to AlarmsOne.
Now, you can share the alarms in AlarmsOne as service ticket in ManageEngine ServiceDesk Plus MSP.
Note :
For ManageEngine products, the poller can be installed anywhere on the network from where you can access OpManager/NetFlow Analyzer/Application Manager/ServiceDesk Plus/SDP MSP. A single poller can be used to monitor all the ManageEngine Applications. Poller installed on the Solarwinds and Nagios machine can also be use to poll OpManager, NetFlow Analyzer, ServiceDesk Plus, SDP MSP, and Application Manager.