Steps to Integrate ManageEngine Service Desk with AlarmsOne:
ServiceDesk Plus is ITIL-ready help desk software with integrated Asset and Project Management capabilities. With advanced ITSM functionality and easy-to-use capability, ServiceDesk Plus helps IT support teams deliver world-class service to end users with reduced costs and complexity.
To integrate ManageEngine Service Desk with AlarmsOne for posting Alarms as service tickets, follow the steps below.
Steps to be followed in AlarmsOne:
1. Sign up for AlarmsOne service and log into your account. Click on Applications icon in the left panel.
2. Click Agents and then click Add Agent(+) to download the agent (or) poller.
3. Once download is complete, install the agent on the machine from where it can reach ManageEngine Service Desk.
4. Once the poller is installed and registered with AlarmsOne, click on Applications icon. Select Add Application available at the left panel and navigate to OutBound Tab and select ManageEngine Service Desk.
5. Select the registered agent which could reach ManageEngine Service Desk.
6. Input all the details specific to ManageEngine Service Desk [Host, Web Server Protocol(HTTPS or HTTP), Port, Application Label(SDP), API Key].
7. For API key, login to ManageEngine Service Desk. Click Admin ->Users -> Technicians. Create a New Technician for AlarmsOne and enable User Login and generate API Key or edit already available technician and generate API Key.
8. Click Add to add the Application to AlarmsOne.
Now, you can share the alarms in AlarmsOne as service ticket in ManageEngine Service Desk Plus.
Note :
For ManageEngine products, the poller can be installed anywhere on the network from where you can access OpManager/NetFlow Analyzer/Application Manager/Service Desk. A single poller can be used to monitor all the ManageEngine Applications. Poller installed on the Solarwinds and Nagios machine can also be use to poll OpManager, NetFlow Analyzer, Service Desk and Application Manager.
