Steps to Integrate Jira Service Desk With AlarmsOne.

Jira Service Desk is a helpdesk/ticketing tool with which you can create and manage tickets. Follow the steps below to integrate Jira Service Desk with AlarmsOne and create alarms as tickets in Jira Service Desk.

Steps to follow in AlarmsOne:

1. Click on Applications icon in the left panel.

2. Click on Add Application. Here, select OutBound tab and click on Jira Service Desk.

3. Fill in the Application Label (e.g. Jira Service Desk).

4. Enter the API key. Click here or click on the info icon next to API Key to look into the steps to generate API Key. 

5. Enter the Org name, Email address, Service Desk ID, and the Request type ID.

6. Click Add, to save the configuration.