Steps to send agent logs to AlarmsOne support:

In few cases, when you need technical assistance for issues related to alerts from on-premises products, the AlarmsOne support team needs your agent logs to find the root cause of the issue. Follow the below steps to send agent logs.

1. Goto the AlarmPoller home directory in your system.

2. Inside this folder you'll find the Logs folder.

3. Zip this folder.

4. Send it to support@alarmsone.com along with the details of the issue.